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We have covered different topics on Netsuite previously and today, it’s time for Netsuite CRM. You are probably wondering what is NetSuite CRM and what its functionalities are.
Don’t worry! Here is a detailed overview of NetSuite CRM. Plus, we are going to discuss the 8 most important functionalities of NetSuite CRM.
Therefore, without further ado, let’s get right into this.
What is NetSuite CRM?
NetSuite’s Customer Relationship Management (CRM) solution is a management system that assists businesses in managing their interactions with their current customers, partners, and suppliers by providing them with a single point of contact.
NetSuite CRM provides a seamless flow of information across the entire customer lifecycle, from lead to sales force automation (SFA), customer service management, and marketing automation, as well as quotes, commissions, sales forecasts, and partner relationships.
8 Most Important Features of NetSuite CRM
1. Automation of Sales Forces
One of the best things about NetSuite CRM is that it comes with SFA. Client records can now be tracked from start to finish in real-time by your sales department. In addition, employees will be able to keep tabs on leads or opportunities that they are pursuing as they progress down the funnel.
As soon as an opportunity is identified, it can be transformed into a real-time quote and then into a sales order with the click of a button.
2. Compensation Based on Incentives
Rewards motivate employees to perform better! With NetSuite CRM commissions, sales teams no longer need to fill out tedious spreadsheets or perform time-consuming calculations. You no longer need to manually transfer payroll information from NetSuite’s payroll tool to NetSuite’s CRM tool as it has now been integrated directly with the latter. Through this feature, you can allow your employees to make their commission schedules which can range from monthly bonuses to annual bonuses, whatever suits your needs.
3. Partner Relationship Management
Occasionally, it is fun to work with partners or vendors as a part of the marketing mix. As NetSuite CRM is one of the most advanced CRM systems available, you can utilize it to accurately track data for your partners, regardless of whatever campaign you are running with them. The CRM software provided by this company offers a variety of useful tools, ranging from order processing to royalty fees. You can even track your partners’ leads, give detailed forecasts, and see complete purchase orders from your partners.
4. Socializing is Easy
Engage your customers organically so that they can feel part of your business. NetSuite provides an impressive Suite Social platform through which you can integrate everything from a favorite social button to calendar synchronizations to improve your customer marketing efforts using NetSuite. Allow them to express their excitement in an outlet that they can use.
5. Single Data Source
It provides complete visibility into all of the interactions and transactions that a customer has online, in-store, and on the phone via a single view of the customer across all channels.
6. Innovative Sales Forecasting
In NetSuite CRM, one of the best tools within it is the ability to handle sales probability, so if you don’t, you are missing out on one of the best tools within it.
With the use of this feature, many companies seem to unnecessarily stumble over important business insights, such as revenue projections and high-profile sales quotes.
7. Real-Time Dashboards
It is never necessary for you to guess how up-to-date your business data is when you have NetSuite CRM on hand. You will be able to see accurate data when you need it the most through live analytics dashboards; this will make sure that your sales, service, and marketing teams are always able to thrive. Using NetSuite CRM, employees will be able to track important items like quotas against actual sales, customer satisfaction, and unique visitors to the company’s website against their quotas.
Depending on what features you want to display on your custom employee dashboard, you can pick and choose which NetSuite features to include.
8. E-commerce Software Compatible
It is important to note that NetSuite CRM was designed specifically to integrate seamlessly with NetSuite eCommerce tools. With the combined, you will never have to shift through multiple applications to find the information that you’re looking for because every client record, interaction, and transaction can be monitored across NetSuite software; you won’t ever need to sift through multiple platforms to find the information you’re looking for.
Get a better understanding of the products or services your customers are interested in as you gain a better understanding of who is looking at your website.
Get a sense of what’s selling and what’s not! With flexible in-store POS systems and online marketing tools, your employees can provide a consistent, personalized experience to every customer that walks through your door.
Why should you implement NetSuite?
Shortly, you will receive award-winning CRM software that will automate many different processes in your department, to be able to deliver better customer service insight by having better visibility into performance, improving productivity and increasing sales.
How much does NetSuite CRM cost?
The NetSuite solution has been adopted by companies of every size. From pre-revenue startups to fast-growing companies, NetSuite is the solution of choice. Are you looking for a better way to run your business but are worried about the cost of doing so?
There is an annual license fee associated with NetSuite that users must pay to use it. You will have three primary components to your license: the core platform, optional modules, and the number of users. For initial startups, there is also a one-time implementation fee that must be paid. With cloud-based software, you will be able to easily activate new modules and add users as your business grows, and that’s what’s so great about it.
Final Verdict
You have now gotten a good idea of what NetSuite CRM is and what its most important features are. If you’re looking for a powerful CRM system that can help you manage your customers better, NetSuite CRM is a great option. Do you want to give it a try? Get Netsuite Free Product tour. A member of the NetSuite Customer Care team will reach out to you to explain more